Client Account & Client Money Protection

All client funds are held in a client account with HSBC Bank Plc.

Funds are insured via a Client Money Protection Scheme with Propertymark. Our certificate can be viewed by clicking here.

These schemes make sure landlords and tenants are compensated if we cannot repay their money, for example if we go into administration. This is different to tenancy deposit protection.

Tenancy Deposit Scheme

Tenant deposits are deposited in a government-approved tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit is registered with:

Landlords and tenants will be provided with a prescribed information and deposit certificate issued by the Tenancy Deposit6 Scheme.

More information on tenancy deposit scheme can be found here.